Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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trig73
Level 7

Roku ultra keeps powering off at random times.What is the life span of this device?

  1. Any tricks on keeping my 4 yeat old roku ultra from powering off at random times?
  2. All firmware updates current.
  3. Not in power saving mode.
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3 Replies
cstiehm
Level 7

Re: Roku ultra keeps powering off at random times.What is the life span of this device?

I have the same problem on my Roku Ultra.  This is only 6 months old, but it looks like the replacement warranty is only 90 days (pretty weak).  I have the latest firmware loaded.  Seems like this is happening nearly once or twice an hour.  Sounds like a common problem.  Should be some type of Field Notice or warranty replacement.  Very frustrating.  Any ideas, Roku support?

Thanks,

Chuck

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MV
Level 7

Re: Roku ultra keeps powering off at random times.What is the life span of this device?


@cstiehm wrote:

I have the same problem on my Roku Ultra.  This is only 6 months old, but it looks like the replacement warranty is only 90 days (pretty weak).  I have the latest firmware loaded.  Seems like this is happening nearly once or twice an hour.  Sounds like a common problem.  Should be some type of Field Notice or warranty replacement.  Very frustrating.  Any ideas, Roku support?

Thanks,

Chuck


My Roku Ultra is 3 days old and does the same thing. I suspect it’s the firmware. 

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WARPed893
Level 7

Re: Roku ultra keeps powering off at random times.What is the life span of this device?

Ultra 4800 – when turning on the TV about 50% of the time we have to disconnect power to get it to start responding again. This is less than two weeks old, Going to return it this week-end. Our older Ultra 4670 (and older Roku's) never had this problem with any of our TVs. This is a big letdown

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