Roku Device Features, Settings & Updates

[trig73]

1. Any tricks on keeping my 4 yeat old roku ultra from powering off at random times?
2. All firmware updates current.
3. Not in power saving mode.

[cstiehm]

I have the same problem on my Roku Ultra.  This is only 6 months old, but it looks like the replacement warranty is only 90 days (pretty weak).  I have the latest firmware loaded.  Seems like this is happening nearly once or twice an hour.  Sounds like a common problem.  Should be some type of Field Notice or warranty replacement.  Very frustrating.  Any ideas, Roku support?

Thanks,

Chuck

[MV]

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@cstiehm wrote:

I have the same problem on my Roku Ultra.  This is only 6 months old, but it looks like the replacement warranty is only 90 days (pretty weak).  I have the latest firmware loaded.  Seems like this is happening nearly once or twice an hour.  Sounds like a common problem.  Should be some type of Field Notice or warranty replacement.  Very frustrating.  Any ideas, Roku support?

Thanks,

Chuck

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My Roku Ultra is 3 days old and does the same thing. I suspect it’s the firmware. 

[WARPed893]

Ultra 4800 – when turning on the TV about 50% of the time we have to disconnect power to get it to start responding again. This is less than two weeks old, Going to return it this week-end. Our older Ultra 4670 (and older Roku's) never had this problem with any of our TVs. This is a big letdown