Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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TheMusicMan10
Level 8

Roku tv won't stop updating

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I just got a Phillips roku tv. Upon turning it on, it takes me through the initial language and country setup then proceeds to update the software. After the update it restarts, and it's as if the initial setup never happened (apart from it remembering our wifi password) and it keeps continually updating after every restart. I've gone through this cycle about ten times now. Am I not being patient enough or is there something wrong here? 

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TheMusicMan10
Level 8

Re: Roku tv won't stop updating

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Ugh, I feel like an idiot... I restarted my wireless router and the setup completed. Thank you for your help. 

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DBDukes
Level 16

Re: Roku tv won't stop updating

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That is unexpected behavior. It's acting like it's not successfully completing the update. So, I have a couple of network related questions.

Are you in the US or one of the following countries? 

  • Canada
  • France
  • United Kingdom
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

If you are in the US or one of those countries, are you using a VPN?

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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TheMusicMan10
Level 8

Re: Roku tv won't stop updating

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I am in the US and not using a VPN.

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DBDukes
Level 16

Re: Roku tv won't stop updating

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 Something is stopping your device from completing the update.

Try a factory reset. Since you can't use the menu to do that, try page 123 of your manual.

Models with a RESET button

  1. Using a straightened paper clip or ball-point pen, press and hold the recessed RESET button on the TV connector panel.
  2. Continue to hold the RESET button for approximately 12 seconds. When the reset cycle completes, the status indicator comes on dim.
  3. Release the RESET button. The TV is now powered off.
  4. Turn on the TV and proceed through Guided Setup.

Models without a RESET button

  1. On the TV panel (not the remote) press and hold down the MUTE and POWER buttons.
  2. Unplug the TV power, and then plug it in while continuing to hold down the MUTE and POWER buttons.
  3. When you see the startup screen appear on the TV, release the buttons.
  4. Turn on the TV and proceed through Guided Setup.

If that doesn't resolve it, I'm out of ideas. Perhaps others will come along with better ideas.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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TheMusicMan10
Level 8

Re: Roku tv won't stop updating

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Ugh, I feel like an idiot... I restarted my wireless router and the setup completed. Thank you for your help. 

View solution in original post

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