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aprenticee
Reel Rookie
‎08-05-2022 09:06 AM

Roku tv not connecting to wifi

i rebooted everything and my tv isn’t even pulling up any of the nearby wifi routers. I called my internet provider and they said it’s a tv issue.

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renojim
Community Streaming Expert
‎08-05-2022 02:06 PM

Re: Roku tv not connecting to wifi

If you're TV isn't finding any Wi-Fi networks at all then it probably has a hardware failure.  Does the MAC address that's displayed under Settings->Network->About show all zeros?

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aprenticee
Reel Rookie
‎08-05-2022 02:07 PM

Re: Roku tv not connecting to wifi

Yes

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renojim
Community Streaming Expert
‎08-06-2022 12:11 AM

Re: Roku tv not connecting to wifi

About all you can try is a factory reset, but I'd be surprised if that changed anything.  Otherwise you'll have to contact the TV's manufacturer.

How to factory reset your Roku® streaming device | Official Roku Support

Where to get support for your Roku TV™ | Official Roku Support

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