Roku Device Features, Settings & Updates

[Raymartin52]

My Roku 3 appears to be convinced that I'm in America, as all the ads I get are for US goods and services. There doesn't seem to be anything I can change to fix this - any suggestions?

[jeffrok]

Factory reset.. also, make sure your router isn't using a VPN.

By the way, what country ARE you in?

[Raymartin52]

Tried a reset, no effect. BTW, I'm in the UK. And this has only just started happening.

[RokuTannerD]

@Raymartin52

Thanks for reaching out here. If you are using any sort of VPN service, this may account for geo-location confusion on your device. If you created your Roku account in a different location, or while connected to a different network location, this may also result in regional confusion.  

Please send me a PM with your Roku account email address and the serial number of your Roku device from Settings>System>About. I can help take a closer look to see what may be occurring, and assist you further. 

Thanks,
Tanner

[2pints]

It could be VPN issues ( if you have such stuff running) another issue could be your ISP/assigned IP address, there is/was an issue with plusnet assigining customers with IP addresses that had formerly been assigned to places such as the USA, see here: https://community.plus.net/t5/Plusnet-F ... -p/1142937
Plusnet are also re-sold as John Lewis. Plusnet are also part of the BT Group so in theory this issue could be present on any BT Group ISP such as EE ( formerly Freeserve/Wanadoo/Orange/T -mobile) and of course BT
check here for your IP address location https://www.whatismyip.com/
 you wont get an accurate location ( usually) but as long as it puts you somewhere in the UK* you shouldnt have a problem
UK being the mainland, for some odd reason ROKU doesnt appear to understand that the Chanel Islands/Isle of Man are part of the UK broadcast rights area ( although they dont have any issues with the isle of Wight)

[Raymartin52]

The IP address check correctly identifies my location, so it's not that. Also the box gets my time zone correct as GMT.

[DBDukes]

"Raymartin52" wrote:
The IP address check correctly identifies my location, so it's not that. Also the box gets my time zone correct as GMT.

Twice VPN has been mentioned directly, and twice you have failed to address directly. Might be a good idea to address that question.

Also, what is your setting for Settings > Privacy > Advertising > Limit ad tracking? Is it checked? And, if not, might you look at the Reset advertising identifier selection.

[Raymartin52]

Limit Ad tracking is checked and I have reset the identifier. I am not using a VPN, as was implied by my previous response.

[DBDukes]

"Raymartin52" wrote:
Limit Ad tracking is checked and I have reset the identifier. I am not using a VPN, as was implied by my previous response.

In troubleshooting, implications are never good. Explicitly stating something leaves no room for misunderstanding. Thanks for clarifying about the VPN.

You say that "Limit ad tracking" is checked, but does that mean it wasn't checked and you checked it, or does that mean that it was already checked and you left it that way?

Your doing the reset of the identifier may clear things up. Keep us posted.

[Raymartin52]

Sorry, looking back at my posts I could have made myself clearer!

The limit tracking option has always been checked and I tried the reset when I first noticed the problem. Before I made the original post I had tried the obvious things, such as have been suggested, but since I didn't state this nobody could be expected to know - apologies again.

I should also mention that this is only a very minor irritation, as I never pay attention to adverts in any case.