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Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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jgalamba
Level 7
‎08-12-2020 07:08 AM

Roku stick randomly turns off TV

As the title suggests, my Roku stick randomly will show "thinking" and then turn off TV when I'm watching. 

 

I think this may have something to do with the Alexa skill, but am not sure. I haven't figured out how to reliably recreate the problem enough to test. 

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atc98092
Community Streaming Expert
‎08-12-2020 08:44 AM

Re: Roku stick randomly turns off TV

Yeah, I've never seen such a message, but I don't use Alexa to control anything in my home. But it does sound like that could be it. I've never seen a Roku message of any kind with that wording, so it would seem likely it's coming from an external source. In fact, if it is Alexa, it's likely doing it at the TV level and Roku has nothing to do with it. 

Dan

Roku Community Streaming Expert

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