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u2tool
Newbie
‎05-07-2021 07:15 PM

Roku says I have no device connected, yet I can watch my channels - but can't add any

I just set up my TV and Roku Express at my new apartment, I can watch all my existing channels without issue. But I tried to add a channel and got this response:

"Oops. It seems there are no players linked to your Roku account."

 

I can't seem to figure out what to do about it. Any help??

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DBDukes
Community Streaming Expert
‎05-08-2021 12:29 AM

Re: Roku says I have no device connected, yet I can watch my channels - but can't add any

Settings > System > About

Is the email address listed the same one you used to log on to Roku's Website (to include https://my.roku.com and this forum)?

What is the model number? What is the software version?

At https://my.roku.com (same email address as on Roku) is your device listed at the bottom of the page?

Where are you (country)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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