Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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amurray2087
Level 7

Roku player and remote stopped working

Roku & the remote stopped working in the middle of a show.  The program just went back to Roku main screen.  At this point I tried changing the batteries, I unplugged Roku from the TV, I tried pairing but your remote might need to work a bit for that (I tried anyway).  Went through all the steps to try & get the remote working.  I have the Roku streaming stick plus.  Any suggestions?

 

 

 

 

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Roku player and remote stopped working

Hi @amurray2087,

Thanks for posting in the Roku Community! 

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing:

  1. Have you tried plugging the Roku device on a different HDMI port on your TV or a different TV, just to test and isolate the issue?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues with my Roku® voice remote? | Official Roku Support 

Please keep us posted and we'll continue assisting you from there!

Regards,
Mary

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anthonytcc
Level 7

Re: Roku player and remote stopped working

I have the same problem; device stops working in the middle of a program.  It will not do me any good to check out your link as I do not have a voice remote.  Why does it do this and how to prevent it.

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Seymourshirley
Level 7

Re: Roku player and remote stopped working

I have the same issues and no help from Roku at all. I've tried everything they said to try and it still doesn't work

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Seymourshirley
Level 7

Re: Roku player and remote stopped working

None of that works

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