Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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movinmoods
Level 7

Roku not connecting

I just upgraded my Xfinity internet and both my Rokus will no longer connect to my Xfinity streaming nor any other apps (Netflix, prime, etc).  I have a Roku premiere and it is updated to the latest software update 9.4.0.  I have only had both of my premiere devices for about a year, a little less.  I don't know what to do.  Xfinity said it is not their problem and I can not speak to anyone live to troubleshoot the Roku.  Can someone please advise?

Thank you.

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renojim
Level 21

Re: Roku not connecting

Is it connecting to the Internet at all?  Did you go through the network setup again?  Make sure Xfinity didn't disable your 2.4GHz AP when it was upgraded.

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