Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku factory reset not working?

My Roku is stuck on the jumping Roku homescreen. So I tried to hold the reset button down for 20 seconds to do a factory reset but after a few seconds it just starts up again and is still stuck on that jumping Roku screen. Anyone know how to fix this?


I also tried to reset with the remote 5 home screen button, 1 up button, 2 reverse and 2 fast forward ....and that doesn't work either.

1 REPLY 1\
Community Streaming Expert

Re: Roku factory reset not working?


Do you have a model with a SD card slot?  If you have an SC card inserted, try removing it.  An SD card that has gotten corrupted can prevent a Roku from advancing beyond the bouncing R-O-K-O letters startup screen.

For a Factory Reset, the reset button has to be depressed for at least 30 seconds.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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