Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Pacjoe436
Level 7

Roku device won’t pick up signals from any remote

So I had a Roku Express device, and within a month the remote wouldn’t work on it. I tried a different remote, still didn’t work. I then contacted support, did all the troubleshooting tactics to make sure that it wasn’t my remote that was causing the problem, and then roku said they would send me a new remote. I told them that wasn’t the problem, but they did it anyway. About 2 weeks later I get the remote and it still doesn’t work. I was wondering how to fix the problem with my device or if I could get sent a new one.

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku device won’t pick up signals from any remote

Hi @Pacjoe436

Thanks for posting here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Pacjoe436
Level 7

Re: Roku device won’t pick up signals from any remote

Thank you

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DBDukes
Community Streaming Expert

Re: Roku device won’t pick up signals from any remote


@Pacjoe436 wrote:

So I had a Roku Express device, and within a month the remote wouldn’t work on it. I tried a different remote, still didn’t work. I then contacted support, did all the troubleshooting tactics to make sure that it wasn’t my remote that was causing the problem, and then roku said they would send me a new remote. I told them that wasn’t the problem, but they did it anyway. About 2 weeks later I get the remote and it still doesn’t work. I was wondering how to fix the problem with my device or if I could get sent a new one.


Just to rule out a potential cause.

Consider that the Roku Express uses an IR remote. That's line of sight. The business end of the remote must have a clear unobstructed view of the front of the Roku Express. Are you certain there is nothing obstructing the line of sight between the end of the remote and the front of the device? Try positioning the Express so there's no possible way anything can be in between. Does the issue then still remain?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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