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Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Tm72462
Level 7
‎04-18-2020 07:42 PM

Roku Ultra suddenly turns off the Roku when power off the tv from the Roku remote

In the past couple of weeks, our Roku Ultra has suddenly started turning off the Roku box when the Roku remote is used to power off the tv.  It is a pain to wait for the Roku to reboot itself every time when wish to watch something.  I can’t find anything in the settings that allows me to change this. Suggestions?

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RokuDanny-R
Roku Employee
Roku Employee
‎04-29-2020 04:28 PM

Re: Roku Ultra suddenly turns off the Roku when power off the tv from the Roku remote

@Tm72462 

Thanks for the note.

How are you powering the device? Is the Roku plugged into the TV USB port or is it plugged into the wall with the provided cable and adapter?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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