Yes Dan..actually held it longer. When nothing worked I had a chat with Roku support who stated the problem was the update wasn't getting installed properly even though it showed 100% progress. He took the serial number and filed a request for a replacement so I'm waiting to hear from Roku processing now. Having owned a problem-free Roku 3 for many years it appears the QC/testing needs to be improved.
Power User (film maker) Mill Valley, CA
Jonathan Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
Nice that the team reached out to him to resolve his issue, but a shame that they then kept it a secret from the rest of us. As usual, Roku is no help and we must rely on non paid users to solve problems that the ultra rich who created the glich simply ignore.
it looks like my device, which is brand new, fresh out of a box is just no longer supported by Roku.
So begs a question - why is it that they could not just issue an online update to these older devices? What is justification to just make them obsolete and inoperable.
If you are referring to your Roku 2 Model 2720, while it might be fresh out of the box, it is in no way a brand new device. As mentioned before, that model was released in September of 2013. Roku can only do so much with OS updates. The hardware your player uses simply isn't powerful enough to run some of the latest channels. Your player is still supported by Roku for OS updates. But many streaming providers will not support the player, again because of its lack of processing power.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
I've had the same issues with my identical model as yours. If you have an SD card in it, remove it and see if that solves the issue. Use a name brand, not a cheap Chinese knock-off, in the box. I have found that Micro SD card brand works best. You don't need any bigger than an 8gb card. Any more than that is overkill. Hope this helps.
Welcome to the Roku Community and we appreciate your effort to reach us.
Can you please provide us with more specific information about the issue you are experiencing? Are you being prompted with an error message? In addition, can you please specify the exact steps you are taking to reproduce this issue?
Once we have this information, I'll be able to assist you further from there.