Thanks Tanner. I really appreciate your assistance. It’s a good thing I decided to check out this forum as well!
Happy Holidays & have a great New Year!
I guess Mr. Tanner still has no response for you ! I found out that the ROKU Ultra has a cooling problem, because their CPU has no cooling system. Maybe you should unplug your ROKU and let it cool down for at least 3 hours. Plug it back again and see what happens, don't forget to take out the MicroSD card if you have one inserted ! If it works, then it's another cooling problem, open the box and apply a cooling pad on the CPU (you can get cooling pads online for about $15). I hope this helps
I'm sure he did follow through with Tanner.
I doubt opening any Roku box is supported and Im sure it voids any warranty.
I have the exact same issue I have never been able to connect my roku to a device or install channels itd just stuck. I've even tried through the apps please help😢
Well that sounds frustrating.
You didnt mention your specific Model number.
So its brand new. Did you get to the startup dialog and pair it to HERE?
What are you seeing on your tv screen? We can help walk you through it.
I have the same issue with a brand new Streaming Stick Plus (3810R). I had the same problem with the first one and exchanged it and the new one does exactly the same thing. Does the update, restarts and just goes to purple screen. Usually restarts itself after a few minutes and goes back to the beginning - wants to update again, etc. Tried a hard reset (holding reset button for 30 seconds) but no change. I see lots of similar posts about the Express. Is it a bad unit (again) or is there an issue with Roku?
Try updating with a different wifi or better yet your
phone as a hotspot (if you can)
This has been reported to work
And then you log on with the original wifi connection.