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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Cmarotta
Level 7
‎12-11-2020 06:25 PM

Roku Ultra outputting 1080p on a 4K display when set to Auto

Same problem here . Detects HDCP 2.2 4K 60hz . TV diag shows input is only 1080p 60hz. This is the lates Roku Ultra purchased in Dec 2020. 

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atc98092
Community Streaming Expert
‎12-11-2020 06:28 PM

Re: Roku Ultra outputting 1080p on a 4K display when set to Auto

@Cmarotta wrote:

Same problem here . Detects HDCP 2.2 4K 60hz . TV diag shows input is only 1080p 60hz. This is the lates Roku Ultra purchased in Dec 2020. 

Are you measuring that while on the Roku home screen? That screen is only 1080, perhaps it's resolution matching. Try it with a known 4K video playing. I admit that I've never heard of a Roku doing resolution matching like my Shield does, but maybe it's something they've added and didn't tell us. 

Dan

Roku Community Streaming Expert

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Cmarotta
Level 7
‎12-11-2020 09:32 PM

Re: Roku Ultra outputting 1080p on a 4K display when set to Auto

No its confirmed with YouTube video forced to 4k. 

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atc98092
Community Streaming Expert
‎12-11-2020 09:55 PM

Re: Roku Ultra outputting 1080p on a 4K display when set to Auto

@Cmarotta wrote:

No its confirmed with YouTube video forced to 4k. 

Thanks. Just had to check. 

Dan

Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert
‎12-11-2020 11:01 PM

Re: Roku Ultra outputting 1080p on a 4K display when set to Auto

Assuming you have the latest firmware (9.4.1-4212) and have tried different HDMI ports/port settings on your TV, I'd recommend reporting this directly to Roku:

Chat or email:  https://support.roku.com/contactus   (choose setup/ultra/other/need more help?)

and/or message @RokuDanny-R 

StreamerUser
Roku Community Streaming Expert

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