Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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usbnutz
Level 7

Roku Ultra 4800X not working with USB 3.0 hard drives

I have 2 usb 3.0 SSD's (Sandisk Extreme 2 TB and Samsung 1 TB). I have tried everything to get these to work properly with the USB port and Roku Media Player. 

I have tried hfs+ and NTFS on both drives (wish there was exFat too). I do not get a "not enough power" warning, so it does not seem to be that.

Oddly, I tried loading just 3 video files with both drive formats and they did work recognize and play the files. But when I load the hundreds of video files I have, it will not recognize any. It's almost as if the Ultra can't handle a large folder or file volume.

Pulling my hair out. 

Any suggestions? (I've already read the support article many times)

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2 Replies
renojim
Level 21

Re: Roku Ultra 4800X not working with USB 3.0 hard drives

I don't use any USB device for media, but one thought that occurs to me is that it may take it a while to index/scan a large number of files.  Does it appear that it's accessing the disk?  If you wait a while does anything happen?  Can you try organizing your media into folders while trying to keep the number of files in each folder to a manageable amount?

Others that use USB drives could probably offer better advice.

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usbnutz
Level 7

Re: Roku Ultra 4800X not working with USB 3.0 hard drives

Yes, I've done all of those things.

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