Features, settings & updates

[Tmoney4444]

UNBELIEVABLE ROKU! It just updated my roku premiere + now and that's slower than slow now too! You NEED TO FIX THIS NOW!

[RokuDanny-R]

@Tmoney4444

Thanks for the posts.

In regards to your Roku device being sluggish, can you please provide more information about the issue you are experiencing so we can investigate further.

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-make a model TV that the Roku device is connected to
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[MontanaRanch]

Since update to version 11.0, most channels are really slow to load, including Roku, Prime, Hulu and others. Local television broadcast station won't load at all -- after long load time, connection is finally made and instantaneously shut down. 

Specs: Roku Streaming Stick model 3810X, serial @ YH008C871627

Software version: 11.0

In reading through other users' issues, it seems like the most common advice is to uninstall and reinstall affected channels. That's a LOT of work on the users end, esp. for users like us who find almost all our channels have been affected. Please tell me there is a patch in the works to fix this on your end! 

[RokuDanny-R]

@LiamP

Thanks for the post.

In regards to your Roku device being sluggish, can you please provide more information about the issue you are experiencing so we can investigate further.

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-make a model TV that the Roku device is connected to
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[fuzzy]

my roku express is faster than a new ultra after update reset and unplug, but it didn't help

[Tmoney4444]

Check the build on the update it should be 5006 or something, they pushed it down for all mine and they work now 

[fuzzy]

mine has not got the newest update

[RokuDanny-R]

@fuzzy

Thanks for the post.

Have you tried checking for a manual update on your Roku device recently?

For more information about how to check for a manual update, visit our Support page here: Update the software on your Roku

Please keep us posted what you find out and we will continue to assist you further.

Thanks,
Danny

[Brett888]

Same here with the 3280 rw .The update has made the stick perform very slowly.. additionally the new features are not present as well.

The update occurred while I had a movie paused..not sure if that had anything to do with it

[fuzzy]

have been checking 3 to 4 times a day with no luck