Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Webintrigue
Level 7

Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

Starting around 2nd or 3rd week of April 2020 our Roku Ultra started randomly shutting down / powering off and then it would turn on the TV (Samsung), so we would wake up in the mornings to find our TV switched on and the Roku unresponsive and no power light on. The only way to get the Roku to turn back on is to unplug the power cord and wait about 30 seconds. This appears to "resolve" for most of the day, but then it repeats itself randomly.

Steps taken:

  • Changed batteries in all remotes, just in case.
  • Roku has the latest firmware updates, does automatically.
  • Roku is powered by AC adapter.
  • Network cable is plugged in, not using wireless.
  • Turned off "1 Touch Play"

Device failure? Firmware failure? Possession? 

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11 REPLIES 11\
philosurfer
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

I have a similar thing going on; it's not randomly shutting down, but after I shut it down it activates my Samsung TV via a Nakamichi soundbar withing 10-15 minutes of shutdown. There are other symptoms, but it seems as though there's a fundamental commonality. I'm currently looking for a good Roku replacement, as I don't think Roku will address this. Best of luck with this.

 

Rich

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Webintrigue
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

Thanks, not too many similar options out there and Amazon Fire Box has limitations too. Really don't like that they tether the Network cable to a dongle instead of having a built in port like Roku Player does.

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philosurfer
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

From what I can tell, there should be a new Chromecast coming out in the next few months (apparently it was delayed by the virus), and while I'd prefer a direct ethernet connection, it might otherwise be okay.

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sarazander
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

I have a relatively new Samsung TV and I have connected my Roku Ultra to it via HDMI. And every now and then, it will shut off and I get the white circle of doom and I end up unplugging my roku and plugging it back in. And it comes back on, but I have no idea why it's doing this! It didn't do this to my old TV which was also a Samsung. I don't know if it's my HDMI cable, the firmware (that is updated), etc. Any tips would be helpful!

xMRx
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

I’m having the EXACT same issue. My issue started recently (after Jan 22, 2021). The last firmware update was December, and others are reporting the same issue prior to the latest firmware, so it seems reasonable that it wasn’t the last firmware update (though it could be a prior update). Any luck fixing? 

Mario12
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

My roku ultra is having the exact same problem it turns on and off my tv. I restarted, reseted and did anything available out there that I thought might fix the problem. Still doesn't.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

@Mario12

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jimbo26
Level 7

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

What causes this? What do I do to solve problem

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Ultra (4660) Randomly shuts down and powers on the TV when it does.

Hi @Jimbo26,

Thanks for the follow-up.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please let us know and we'll continue assisting you from there.

Thanks,

Mary