Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Roku Ultra: 1-Touch Play suddenly stopped switching inputs

1-Touch Play suddenly stopped switching inputs on Roku Ultra 4660X.

Before I get into all the details of the issue and troubleshooting I have done, 1-Touch Play had been working flawlessly for the last couple months.  A couple days ago, the Roku decided it wanted to reboot, not for an update, but probably a crash, as it was already on the latest FW.

After that, I have tried everything I can think of, and now pressing any button on the Roku remote will now NOT change the input as it did before.

I also have an AppleTV 4, Nvidia Shield 2017, & FireTV 2017. The HDMI-CEC input switching on these continue to work just fine, when a button on their remote is pressed.

Connections with HDMI 2.0/High Speed Cables:
Roku > Yamaha AVR > Samsung TV

Here is the troubleshooting I have done, none of which have helped:


    • Unplugged/Replugged power of AVR, TV, Roku

 

    • Unplugged/Replugged HDMI cable

 

    • Change HDMI cable to known good

 

    • Disconnect all other HDMI devices from AVR

 

    • Changed to a different HDMI input on AVR

 

    • Changed to a different HDMI input on TV

 

    • Factory Reset Roku (not fun)

 

    • Disabled/Enabled HDMI control on AVR

 

    • Disabled/Enabled AnyNet+ on TV

 

    • Disabled/Enabled 1-Touch Play on Roku

 

    • Repaired Roku Remote

 

  • Re-ran Roku TV Control setup (this model has IR control for power and volume)



Short of being a faulty unit, I am open to any other suggestions or to know if you had the same experience.

SYSTEM INFO (all latest FW AFAIK)
Roku Ultra 4660X FW 8.1.0 4137-46
Yamaha RX-V781 FW 2.58
Samsung UN55KS800D FW 1220

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6 Replies
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Level 8

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

I have similar issue, different setup but everything was working fine before 9.2.0 sw update....

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Level 7

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

have you found any fix for this?  i'm having the same issue on the Ultra.

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Level 8

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

Check if the HDMI port, it tends to get loose with the cable weight and/or movement, it get damaged if you usually move it to one TV to another. also try to use another HDMI cable.

 

 

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Level 7

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

everything is good with the cable.  

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Level 8

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

Is the HDMI connector inside the ultra box loose? I mean in mine the issue was the HDMI connector inside the roku, it gets loose (soldering issue)

 

 

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Level 7

Re: Roku Ultra: 1-Touch Play suddenly stopped switching inputs

how do you know if the connector in the box is loose?  when i am on my regular TV and hit the Roku home button, i can see the light on the box blink like its connecting, but will not switch over to the Roku.

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