Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Naberios
Level 7

Roku TV update Dynamic Lighting Bugged

So my RokuTV - 8219X, model 43H4030 recently updated to Software version 9.4.0 - build 4190-90 and I use it as a main monitor for my computer. The current issue I am facing is that dynamic lighting is bugged, whenever I'm opening up a new window or browsing the net, the screen keeps dimming and going back to a normal brightness consistently; it's irritating. I have dynamic lighting set to OFF, and it still keeps doing it! I have tried factory resetting it and resetting the video/audio settings, but has worked.

0 Kudos
3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV update Dynamic Lighting Bugged

@Naberios 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Naberios
Level 7

Re: Roku TV update Dynamic Lighting Bugged

@RokuDanny-R 

Hello, currently still dealing with this but here's some more info.

Device Model - 43H4030

Serial Number - YK000U108340

Device ID - QW5980108340

Software Version - 9.4.0 build 4190-90

Thanks for the response.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV update Dynamic Lighting Bugged

@Naberios 

Thanks for the post.

Can you please provide us with the tracker ID when this issue occurs? (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos