Roku Device Features, Settings & Updates

[Naberios]

So my RokuTV - 8219X, model 43H4030 recently updated to Software version 9.4.0 - build 4190-90 and I use it as a main monitor for my computer. The current issue I am facing is that dynamic lighting is bugged, whenever I'm opening up a new window or browsing the net, the screen keeps dimming and going back to a normal brightness consistently; it's irritating. I have dynamic lighting set to OFF, and it still keeps doing it! I have tried factory resetting it and resetting the video/audio settings, but has worked.

[RokuDanny-R]

@Naberios 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.

Thanks,
Danny

[Naberios]

@RokuDanny-R 

Hello, currently still dealing with this but here's some more info.

Device Model - 43H4030

Serial Number - YK000U108340

Device ID - QW5980108340

Software Version - 9.4.0 build 4190-90

Thanks for the response.

[RokuDanny-R]

@Naberios 

Thanks for the post.

Can you please provide us with the tracker ID when this issue occurs? (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Thanks,
Danny