So my RokuTV - 8219X, model 43H4030 recently updated to Software version 9.4.0 - build 4190-90 and I use it as a main monitor for my computer. The current issue I am facing is that dynamic lighting is bugged, whenever I'm opening up a new window or browsing the net, the screen keeps dimming and going back to a normal brightness consistently; it's irritating. I have dynamic lighting set to OFF, and it still keeps doing it! I have tried factory resetting it and resetting the video/audio settings, but has worked.
Thanks for the post.
Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
With more information we will be able to assist you further.
Thanks,
Danny
Hello, currently still dealing with this but here's some more info.
Device Model - 43H4030
Serial Number - YK000U108340
Device ID - QW5980108340
Software Version - 9.4.0 build 4190-90
Thanks for the response.
Thanks for the post.
Can you please provide us with the tracker ID when this issue occurs? (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Thanks,
Danny