Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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gds707ca
Level 8

Roku TV Wrong Time Zone & No Way to Correct

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I have a brand new 32” TCL Roku TV (Roku TV 8122X, TCL model 32S335, software ver. 9.4.2 build 4195-48).

I have a solid wifi and Internet connection and the device seems to work fine.  EXCEPT it WILL NOT display the correct time.

I am in Northern California in the Pacific time zone.  This tv is showing Eastern time.  Right now, the TV (and the OTA channel guide) displays 9:24 pm, but it’s 6:24 pm.  And there is no way I can find to change/set/adjust the time.  I’ve been through every menu, and there just is no time nor time zone setting.

This is UNACCEPTABLE and problematic.  Please advise how to correct this problem.

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2 Solutions

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku TV Wrong Time Zone & No Way to Correct

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Hi @gds707ca,

Thanks for getting in contact. 

We would recommend taking a look at our Support page for more information regarding how to change time zone: How do I change the format of the clock? - Roku

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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Sosincere28
Level 7

Re: Roku TV Wrong Time Zone & No Way to Correct

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I just fixed my time zone problem. Push the homme button 5x then the ff button 3x and the rewind button 2x a menu will pop up and choose software update. I had to do the process 2x the 1st time the time changed but wasn't correct so I did it again and the correct time displayed 

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21 REPLIES 21\
RokuMary-F
Roku Employee
Roku Employee

Re: Roku TV Wrong Time Zone & No Way to Correct

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Hi @gds707ca,

Thanks for getting in contact. 

We would recommend taking a look at our Support page for more information regarding how to change time zone: How do I change the format of the clock? - Roku

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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gds707ca
Level 8

Re: Roku TV Wrong Time Zone & No Way to Correct

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As I mentioned in my original post, there is no option for “time” settings within either the settings menu nor the advanced settings option.

So unfortunately, your support page (which I previously read) doesn’t help at all.

gds707ca
Level 8

Re: Roku TV Wrong Time Zone & No Way to Correct

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I've already responded once to report that this particular TV has no "time" settings options whatsoever.  No options for 12-hour vs. 24-hour.  No options to set time zone.  I've specified my zip code, but that's made no difference whatsoever to the clock settings.

In other words, there is no:  Home > Settings > System > Time > Clock option.  I can drill down to "system" but there simply is no "time" option.

So HOW does a customer fix a problem with the clock?  The lack of a supplemental reply tells me that the answer must simply be, "you can't."  How is that acceptable, when part of the TV's functionality relies on the clock settings (e.g. live tv guide)??

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se546
Level 7

Re: Roku TV Wrong Time zone

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I live in West Virginia and i can't remember what the time zone is suppose to be on. Is it supposed to be on eastern time or pacific?

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salsasirenita
Level 7

Re: Roku TV Wrong Time Zone & No Way to Correct

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gds707ca
Level 8

Re: Roku TV Wrong Time Zone & No Way to Correct

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I had to factory reset mine 4-5 times and then it finally worked correctly.

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PaulKeepsItReal
Level 7

Re: Roku TV Wrong Time Zone & No Way to Correct

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I have the exact same problem. It’s absolutely ludicrous that in the year 2021 a smart TV would be lacking one of the most basic functions, the ability to set the time.

 

So disappointing. And obviously, by the tone and cluelessness of her response, @RokuMary-F doesn’t care to help solve the problem, or even fully read the question you posted.

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Swyatt42
Level 7

Re: Roku TV Wrong Time Zone & No Way to Correct

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Settings-system-system update (check for updates and download). Back to system-power-system restart.  Voila 

JoeFabeets
Level 8

Re: Roku TV Wrong Time Zone & No Way to Correct

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I have the TCL Roku 43 inch and I have the same problem. Did a factory reset and nothing. Checked for system updates and it's up to date. It's currently 8:15 p.m. eastern time and it's showing 12:45 a.m. and there is no way to change it.