Help

Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mayyar29
Level 7
‎04-09-2020 06:16 PM

Roku Streaming Stick+ streams when TV is off

Jump to solution

With the TV off, if headset is plugged into the Roku Remote, the audio of the last viewed channel can still be heard. This indicates use of internet bandwidth even while not watching the TV. How can this be prevented (other than yanking the Roku Stick off the TV's HDMI port}? Thanks

0 Kudos
Reply
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert
‎04-09-2020 07:16 PM

Re: Roku Streaming Stick+ streams when TV is off

Jump to solution

Yes, that's right. Return the Roku to its Home screen when finished viewing. If you leave it on a channel it will continue to stream and needlessly use up your bandwidth. Even if your internet account doesn't have a data cap, unattended streaming taxes the whole distribution system.

Also, the headphone amplifier in the remote is active and eating up your batteries whenever the headset is plugged in, so it's best to unplug the headset when not in use.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎04-09-2020 07:16 PM

Re: Roku Streaming Stick+ streams when TV is off

Jump to solution

Yes, that's right. Return the Roku to its Home screen when finished viewing. If you leave it on a channel it will continue to stream and needlessly use up your bandwidth. Even if your internet account doesn't have a data cap, unattended streaming taxes the whole distribution system.

Also, the headphone amplifier in the remote is active and eating up your batteries whenever the headset is plugged in, so it's best to unplug the headset when not in use.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Labels