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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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ReasnFoundDecoy
Level 7
‎06-06-2020 06:11 PM

Roku Streaming Stick+ network connectivity issues, I think related to 9.3 update

My Roku says the wireless connection is great but the apps don't work because it's not connected to the network. I restart my device and then restarted the router but nothing changed. I looked at other posts on here and a lot of them talked about the 9.3 update and this same problem. My device says it's still on version 9.2.0 and it checked for updates earlier this afternoon. I tried to manually check for the update but it won't allow me to since it won't connect to network.

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makaiguy
Community Streaming Expert
‎06-06-2020 07:08 PM

Re: Roku Streaming Stick+ network connectivity issues, I think related to 9.3 update

Try it in this order:
Restart the router.
Restart the Roku after the router comes back up.
Set up net connection via Settings > Network > Set up connection.

If that doesn't get it go to Settings > System > Advanced system settings > Network connection reset. Then set up your network connection again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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ReasnFoundDecoy
Level 7
‎06-07-2020 05:24 AM

Re: Roku Streaming Stick+ network connectivity issues, I think related to 9.3 update

I did the things you suggested and neither of those things worked so I started looking more into my own internet. This is where the problem was - I had to flush the DNS. Roku is now working properly but it still hasn't detected the update. However, I'm not going to mess with it anymore since everything seems to be okay and I'll just let it do it's own thing! 

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