Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RebusCom
Level 8

Roku Streaming Stick + keeps resetting to factory defaults

Beginning about a week ago, every morning when the TV is turned on (the Roku is powered directly from a wall outlet so is always on) the Roku comes up as though it's newly installed, having to go through all the initial setup steps, e.g., network connection, linking, services, etc.

3 REPLIES 3\
HumanShield55
Level 7

Re: Roku Streaming Stick + keeps resetting to factory defaults

I have a similar problem with my roku express 4k+.  It's not every day, but every couple of weeks or so it factory resets.  It's really annoying.  Any suggestions Roku support?

0 Kudos
Darren2
Level 7

Re: Roku Streaming Stick + keeps resetting to factory defaults

Mee too.  Should I return it?

0 Kudos
renojim
Community Streaming Expert

Re: Roku Streaming Stick + keeps resetting to factory defaults

@Darren2, the first thing to do is to make sure you're using the supplied power adapter and not the TV's USB port.  If it still keeps resetting to factory defaults and you can return it, you probably should.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos