Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku Stick Heated up and now not working

My Roku Streaming Stick worked for a couple of weeks (was always warm) But now it heated up extremely and is not working at all.  Can I return this or get a replacement stick? 

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Community Streaming Expert

Re: Roku Stick Heated up and now not working

If it's less than a year old, yes it should be under warranty. Send a private message to @RokuDanny-R or @RokuTannerD with your account information and they can assist you. 


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Level 7

Re: Roku Stick Heated up and now not working

I just got the Roku Streaming Stick+, had a little issue with the remote.  I think that is resolved?  HOWEVER, while I was trouble shooting that I noticed that the streaming stick was hot and well as the adapter.  When I turned off the tv I left it to cool for awhile BUT when I checked it was still hot, not warm, hot.  So I disconnected it.

To start:  I have it hooked up to the tv’s HDMI and the USB adapter provided.  When I noticed it was “HOT” I disconnected the HDMI “only” but kept the USB connected. Now with the TV OFF, the connection of the USB adapter is “WARM” not “HOT”.

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