Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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GaryE
Level 7

Roku Spectrum app just quit playing any spectrum 5/11/21

I know that there are issues with Roku/Spectrum negotiations.  But my 3 Roku devices all just quit playing the spectrum app at the same time.  Was working fine before that.

It takes a long time to load and wants me to log in again - but my login is not being accepted either.

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4 REPLIES 4\
StreamerUser
Level 20

Re: Roku Spectrum app just quit playing any spectrum 5/11/21

Sounds like an authentication server/provisioning issue on Spectrum's end - you'll need to contact them directly about it.

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KayPinSD
Level 7

Re: Roku Spectrum app just quit playing any spectrum 5/11/21

I'm having the same issue but Spectrum claims the issue is with Roku, not Spectrum.  Were you able to log on?  If so, how?

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Spectrum app just quit playing any spectrum 5/11/21

Hi @KayPinSD,

Thanks for reaching out to the Roku community!

Channel authentication is managed independently by each channel provider and TV provider themselves. Keep in mind Roku offers an open platform, but we don't program the channels or provide the streams for our providers. It's best to reach out to Spectrum directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

Please let us know if there's anything else we can help you with.

Kind regards,
Mary

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GaryE
Level 7

Re: Roku Spectrum app just quit playing any spectrum 5/11/21

I got busy and after about 5 days I looked again and it was working.  Fixed itself?  Not very helpful.

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