Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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dj9
Level 7

Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

Model 3810X Roku Streaming Stick + ( purchased new 10/14/20 )

Roku was able to be controlled by the Samsung Q90T " OneRemote" prior to roku autoupdate to 9.4.0 build 4190-50. 

Verified CEC hdmi is on on TV , Tried all remaining HDMI ports, Factory Reset ROKU.......still not working.

Next tried our other older Roku 3920X Roku Premiere, Software Version 9.4.0 build 4190-91 with the Samsung Q90T . The "one remote" connected and works fine with this older ROKU. 

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5 Replies
dj9
Level 7

Re: Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

No response ? .....well it's still not working......is there a newer build....it worked fine before the update and an older roku with 9.4 will work fine...... the reason I don't swap places with older one is because the roku stick has much better wifi reception.

Is there away to turn off updates?

Is roku allowed to force updates? The reason i ask is because all of my other gear has the option to turn off upates. 

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renojim
Level 21

Re: Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

Sorry, but there's no way to turn off updates via Roku settings.  Send a PM to @RokuDanny-R and you may be able to get this noticed by someone at Roku.

You can always go into Settings->System->System update to check for an update, but updates are generally automatically installed overnight.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

@dj9 

Thanks for the posts.

I have passed along the information you have provided to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dj9
Level 7

Re: Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

Thanks for the response guys! I'll keep checking back.

I was thinking of getting another stick but if the update cannot be prevented it won't help except maybe more indication of problem with the build.

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dj9
Level 7

Re: Roku Software ver. 9.4.0 build 4190-50 broke Samsung q90t OneRemote control (CEC HDMI)

Got a new roku stick+ (3810x).....it updated to 9.4.0 build 4190-50 as soon as it started setup.

Samsung remote still cannot control this roku.

Hooked Roku Premiere up to Samsung ..... samsung one remote works.

Moved the new Roku Stick+ to an LG C9 with it's "Magic Remote" .

LG's Magic Remote will not control Roku Stick+. 

Moved Roku Premiere to LG C9 and it's Magic Remote works.

Why can't the Roku Stick+ be controlled by either the Samsung or LG remotes?Shouldn't it be able to thru hdmi cec?

 

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