Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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ft
Level 7

Roku Premiere will not detect Cineplex Store. Why??

Just bought a Roku Premiere and it will not detect Cineplex Store. And it shows on the package box it does....I am not happy..........rrrrrrrrr

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Roku Premiere will not detect Cineplex Store. Why??

Cineplex is available only in Canada as fast as I know.

Are you located in Canada?   Are you linked to a Canada-based Roku account?  Are you connecting via a Canada-based IP number, not a VPN based elsewhere?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
ft
Level 7

Re: Roku Premiere will not detect Cineplex Store. Why??

It is me again. I got it!!!!! 

The reason why I could not update or get CINEPLEXSTORE is on my Roku Premiere account my email ended in ______yahoo.ca I used a different email ending in ______gmail.com. WOW !!!!! Bang!!!! Just like that I updated CINEPLEXSTORE on my Roku Premiere after a factory reset...

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ft
Level 7

Re: Roku Premiere will not detect Cineplex Store. Why??

I got Cineplex Store after using a different email account ending in gmail.com......originally i was using yahoo.ca and u are correct!! 

Thanks!

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