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ft
Reel Rookie
‎03-14-2021 05:26 AM

Roku Premiere will not detect Cineplex Store. Why??

Just bought a Roku Premiere and it will not detect Cineplex Store. And it shows on the package box it does....I am not happy..........rrrrrrrrr

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎03-14-2021 11:12 AM

Re: Roku Premiere will not detect Cineplex Store. Why??

Cineplex is available only in Canada as fast as I know.

Are you located in Canada?   Are you linked to a Canada-based Roku account?  Are you connecting via a Canada-based IP number, not a VPN based elsewhere?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
ft
Reel Rookie
‎03-15-2021 02:37 AM

Re: Roku Premiere will not detect Cineplex Store. Why??

It is me again. I got it!!!!! 

The reason why I could not update or get CINEPLEXSTORE is on my Roku Premiere account my email ended in ______yahoo.ca I used a different email ending in ______gmail.com. WOW !!!!! Bang!!!! Just like that I updated CINEPLEXSTORE on my Roku Premiere after a factory reset...

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ft
Reel Rookie
‎03-15-2021 02:40 AM

Re: Roku Premiere will not detect Cineplex Store. Why??

I got Cineplex Store after using a different email account ending in gmail.com......originally i was using yahoo.ca and u are correct!! 

Thanks!

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