My Roku device is stuck on the loading page with the jumping letters. I have pressed the reset button numerous times, held it down, unplugged and held it down still nothing. It was previously working then would not connect to my WiFi then when pressed “restart device” this issue occurred
If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.