Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku Premier Support

My Roku device is stuck on the loading page with the jumping letters. I have pressed the reset button numerous times, held it down, unplugged and held it down still nothing. It was previously working then would not connect to my WiFi then when pressed “restart device” this issue occurred 

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Level 18

Re: Roku Premier Support

Doesnt sound good. So youve held the reset down a good

30 seconds with it plugged in to power. And it just wont boot up

as youve given it plenty of time. Mightve been dead and this is

why it was not connected to wifi. Sounds like its beyond warranty.


---A problem clearly stated is a problem half solved---.
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Community Streaming Expert

Re: Roku Premier Support

If you have an sd memory card installed, try removing it then see if your Roku will start up normally.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Roku Employee
Roku Employee

Re: Roku Premier Support


Thanks for the note.

We would recommend trying to perform a factory reset on your device to see if that resolves your issue.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?

If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Danny R.
Roku Forum Moderator
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