Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku Powered cant connect in netflix error code: ui-800-3 (104001)

Help me please, what will i do to my roku deviced? The netflix is an error, but other streaming is working like youtube. Only netflix is error. Roku powered. Error code: ui-800-3(104001)

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Level 21

Re: Roku Powered cant connect in netflix error code: ui-800-3 (104001)


@RojCleo24 wrote:

Help me please, what will i do to my roku deviced? The netflix is an error, but other streaming is working like youtube. Only netflix is error. Roku powered. Error code: ui-800-3(104001)


Could you please describe what you mean by Roku powered? Is it a Roku TV? Or is it a 3rd party streaming device that uses Roku as the core OS with modifications? Note that for any 3rd party device you need to work directly with the supplier. Roku can't assist with it, because the 3rd party makes changes that Roku has no knowledge of, and no control over.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku Powered cant connect in netflix error code: ui-800-3 (104001)

Roku Powered model: 3801GL

That the device model, i dont know if this 3rd party streming device.

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Level 21

Re: Roku Powered cant connect in netflix error code: ui-800-3 (104001)


@RojCleo24 wrote:

Roku Powered model: 3801GL

That the device model, I don't know if this 3rd party streaming device.


Yes, I believe it is a 3rd party device. Most likely offered from an ISP/cable company. Roku offered the 3800 Streaming Stick, but I can't find any record of a model 3801. Their next version was the 3810. @RokuTannerD might be able to tell you exactly who offered it once he's online today. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 19

Re: Roku Powered cant connect in netflix error code: ui-800-3 (104001)

That's correct @atc98092 . 

That model of device is not one that is offered by Roku directly, and not one that we are able to provide support for. You'll need to contact the provider company through which you purchased that device, such as Sky, to report any issue you may encounter and request additional support. 

 

Thanks,

Tanner

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