Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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PlantMom12
Level 7

Roku OS 10 update not available on Roku Express (3930x)?

Hi folks! 

I am trying to update my Roku Express (3930x) to the Roku 10 OS. I have manually checked for updates under Settings > System > System Update but it's telling me that there are no updates available after OS 9.4.0. The OS 10 software release notes states that OS 10 is available on the Roku Express (3930x).

I have tried restarting the Roku and have tried all the trouble shooting steps on Software Update support page ( https://support.roku.com/article/208755668).

Any ideas on how to get the OS 10 update on my device? I would really like to update my device to use Airplay and screen mirroring as my device currently doesn't support those features. 

Thanks in advance! 

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4 Replies
renojim
Level 21

Re: Roku OS 10 update not available on Roku Express (3930x)?

Roku rolls out updates on their own schedule that no one understands.  If you have an "updateable" model then you'll get it sometime, but nobody knows when.  It's not unusual to have multiple Rokus and have them all receive updates weeks or even months apart.

PlantMom12
Level 7

Re: Roku OS 10 update not available on Roku Express (3930x)?

Oh, wow! That is good to know but also so frustrating! Guess I'll be waiting around for my device to get lucky and update Smiley Mad


@renojim wrote:

Roku rolls out updates on their own schedule that no one understands.  If you have an "updateable" model then you'll get it sometime, but nobody knows when.  It's not unusual to have multiple Rokus and have them all receive updates weeks or even months apart.


 

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makaiguy
Level 21

Re: Roku OS 10 update not available on Roku Express (3930x)?

Personally, I'm in no hurry.  With every Roku update I've been through, there are always channel apps that give problems with the new version because their developers haven't yet updated their apps to be compatible with the new version.  It always seems to take several months to get these things all ironed out.  The later in the rollout you get your Roku update, the fewer problems you are likely to have.

One hint/tip I've found.  When I receive a new Roku update, I've found it may not have updated some or all of the channel apps to get their new compatible versions.  Doing an immediate manual update via Settings > System > System update > Check now can get those channel apps all into their latest versions.

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StreamerUser
Level 16

Re: Roku OS 10 update not available on Roku Express (3930x)?


@PlantMom12 wrote:

Hi folks! 

I am trying to update my Roku Express (3930x) to the Roku 10 OS. I have manually checked for updates under Settings > System > System Update but it's telling me that there are no updates available after OS 9.4.0. The OS 10 software release notes states that OS 10 is available on the Roku Express (3930x).

I have tried restarting the Roku and have tried all the trouble shooting steps on Software Update support page ( https://support.roku.com/article/208755668).

Any ideas on how to get the OS 10 update on my device? I would really like to update my device to use Airplay and screen mirroring as my device currently doesn't support those features. 

Thanks in advance! 


Just as an FYI, AirPlay (AirPlay protocol) and screen mirroring (Miracast protocol) are two different sets of functionality using two different protocols on Roku devices: "screen mirroring" (Miracast) has been in Roku devices for nearly 7 years - AirPlay support first appeared last November.

Your device currently supports screen mirroring (Settings/System/Screen mirroring) using Miracast - it doesnt support mirroring via AirPlay (until OS10).

"Airplay and screen mirroring as my device doesnt currently support those features" actually refers to the two different sets of functionality (one of which is in fact already supported), and of course Apple devices dont natively support screen mirroring (Miracast), thus creating the confusion etc.

If you want to refer to one of the two different modes (casting & mirroring) of AirPlay, to avoid confusion here in the Roku support boards, its best to say "Airplay mirroring" (from Control center) and "Airplay casting" (from within apps).