Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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LMacey
Level 8

Roku Express keeps unlinking after power off

Hey everyone.

I own a Roku Express (2017) which works great, it's linked to my Roku account. I recently bought a new Express (2019) for my son to use, which we went through the initial set up and software update and linked it to my Roku account, and it then worked fine w netflix etc.

However, once the USB power was removed from the Roku unit, it unlinked itself from my Roku account, and when i power it on again I have to go through setup again, relink the device etc. This works till power is removed and then we're back to square one. I tried a hard reset but this didn't help, and to be frank it's unnacceptable having to run setup every time, this never happens with my original unit.  I've tried this using the tvs usb power and a wall wart usb psu, and frankly I shouldn't need to leave it powered 24/7 for it to stay registered.

So considering this I returned this 2019 unit and bought another 2017 Express (as it had previously worked fine for me), but upon attempting to install it today, it's the exact same problem; run setup, run firmware update, link to roku account, add channels, then it works; but the moment usb power to the unit is removed you're back to square one and the device is unregistered from my Roku account!

So has anyone got any ideas why this could be, any advice gratefully received!

regards

3 Replies
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Roku Employee
Roku Employee

Re: Roku Express keeps unlinking after power off

@LMacey 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able happy to pass along your information to our Support team who can further assist you with your issue.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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LMacey
Level 8

Re: Roku Express keeps unlinking after power off

Just sent you a PM @RokuDanny-R 

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LMacey
Level 8

Re: Roku Express keeps unlinking after power off

I was offered an RMA for my device, but as this was the 2nd brand new device which didn't work, I decided it was safer to return it to the retailer (for a 2nd time!!) to get a full refund. I guess I'll be either trying a 2nd hand roku or an amazon firestick now Smiley Sad

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