Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku Express Links, then immediately Unlinks

I just bought a Roku Express for my Guest Room. This is my second Roku device, and went through the set up as normal. When it was time to link it to my account, I went to the Roku website and did it as directed. The Roku went into the channel syncing stage, reaching only a few channels and shuts off. Only to turn back on to the ROKU intro screen before shifting to the link page. It’ll show linked on my Roku account for about a minute and then disappear.

what can I do? I’ve factory reseted the Roku 3 times and have just done a regular reset numerous times to no avail. Any help is appreciated!

 

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Roku Employee
Roku Employee

Re: Roku Express Links, then immediately Unlinks

@NSDakota 

Thanks for the inquiry.

How are you powering the device? Is it plugged to the TV USB port or is it connect to a wall outlet? We would recommend making sure your Roku device is plugged to a wall outlet.

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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