Roku Express - After update, will not go to next screen. Can not add info for setup.
Bought an Roku Express last night, hooked up power, HDMI, added WIFI, language, then was prompted to update. After update the screen goes to the Roku sign, then a blank purple screen, and then back to language screen. It never gives me any other instructions, and will not give me a code to link the player to the account I started. What am I doing wrong? I even watched the install video, did I get a defective unit?
Re: Roku Express - After update, will not go to next screen. Can not add info for setup.
Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.
If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.
Note: this has not been universally successful, but many people have reported it worked for them.
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