Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Warren01
Level 7

Roku Express - After update, will not go to next screen. Can not add info for setup.

Bought an Roku Express last night, hooked up power, HDMI, added WIFI, language, then was prompted to update. After update the screen goes to the Roku sign, then a blank purple screen, and then back to language screen. It never gives me any other instructions, and will not give me a code to link the player to the account I started. What am I doing wrong? I even watched the install video, did I get a defective unit?

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renojim
Level 21

Re: Roku Express - After update, will not go to next screen. Can not add info for setup.

If you're using your TV's USB port then use the supplied power adapter.  If you're already doing that then I'd take it back.

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makaiguy
Level 20

Re: Roku Express - After update, will not go to next screen. Can not add info for setup.

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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