Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ramyers87
Level 7

Roku Crashing Repeatedly…

Roku crashes when I try to launch any channel. Tried unplugging for 15 minutes with no improvement. Verified software up to date. Is my box just dead?

Roku Ultra

Model #: 4670X

Software: 10.0.0.4209

 

0 Kudos
5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Roku Crashing Repeatedly…

Thanks for providing your device info.  I wish everyone would do that.

Please describe what you mean by "crashes".

These things are just special purpose computers, and just like their big brothers, sometimes operational problems cans be solved by a system restart.  From the Roku home screen use menu path Settings > System > System restart.  (On a Roku TV the menu path is Settings > System > Power > System restart.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
ramyers87
Level 7

Re: Roku Crashing Repeatedly…

the channel starts to launch never gets past the first screen, then goes black and I get the dancing Roku letters. Has happened at least a dozen times, with no successful launches. I have tried a system restart and unplugging the device.

renojim
Community Streaming Expert

Re: Roku Crashing Repeatedly…

Now that's a crash.  I would try the "clear the cache" procedure - press Home 5 times, followed by Up arrow once, Rewind (<<) twice, and FF (>>) twice.  If done properly your Roku will restart on its own.  Check for updates from Settings->System->System update after it restarts.  If that doesn't help, I think the only other option is a factory reset.  I don't suppose you have another power adapter of the same model you can try?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
LadyLizzie13
Level 9

Re: Roku Crashing Repeatedly…

Mine too. It worked perfectly yesterday. I even checked for updates (there aren't any) and restarted.  I am so very unhappy. As one who been dealing with this jacked up Roku since the 10.5 update but learned to live it now it's unusable?  Does anyone have other ideas to fix it?  

0 Kudos
LadyLizzie13
Level 9

Re: Roku Crashing Repeatedly…

I just tried this and it took me to the "about section.  Yes have checked for updates, yes have restarted, even did the HTCP error reset Trick to no avail.  

 

HA!  In a moment of temper I tried the HTCP reset steps again and now it works again!  Haha! Nothing but trouble since the 10.5 update!

0 Kudos