Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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GoGo
Level 7

Roku 4 will not wake up

I’ve unplugged it, reset it, let it sit. Today it just decided it will not wake up. I’ve tried remote and phone control. Any ideas?
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atc98092
Community Streaming Expert

Re: Roku 4 will not wake up


@GoGo wrote:
I’ve unplugged it, reset it, let it sit. Today it just decided it will not wake up. I’ve tried remote and phone control. Any ideas?

Sounds like you've done everything. When you tried the reset, did you hold the button in for a full 30+ seconds? Any less is not a true factory reset.

If you've done all that, and also tested it on a different TV (please try that as well), then it's certainly possible that it has failed. The Roku 4 is just over 4 years old, so it's really not ancient, but it's not unheard of for electronics to fail in that short amount of time. 

Dan

Roku Community Streaming Expert

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