What is the difference between the 3810R model and 3811R Model?
I am having issues with the Xfinity stream app on my 3811R. The app/channel used to work and stopped. When I try to use the app, I get the dreaded TVAPP-00101 error now. I am connected to my home Xfinity network. The channel appears available, but doesn't recognized that it's connected to the home network.
After a few hours on the phone with Xfinity, I was told that my device was not supported. I was fairly certain that the 3810R and 3811R were functionally the same, but the 3811R was made for Bestbuy?
I am struggling with Xfinity support and have little confidence in them. If I can add the channel on my device, doesn't that mean its supported? or am I out of luck? Any information on the functional difference between these two models is appreciated.