Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Roku 3 giving intermittent sound during program,

My ROKU 3 has started to give intermittent sound during programs. I will select a station Netflix, YouTube, Amazon... pick a show and the sound goes in and out. In the top right hand corner of the screen there is a headphone icon with numbers around it. When I plug in headphones to the remote I can hear when I remove the headphones sound becomes intermittent again. I reset the unit once but it has come back, any idea what the problem might be and how to fix it?

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