Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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mby68
Level 7

Roku 3 does not recognize San Disk 32GB

I bought a micro SanDisk 32 GB. Followed all instructions and guidance on the board of how it can be recognized. That is plug and unplug HDMI. Update system. Reboot both Roku and WiFi. Nothing. Shouldn't be plug and play? I am surprise there is so much chatter on the challenge with this issue. My Roku 3 is only 4 years old.

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8 REPLIES 8\
DBDukes
Community Streaming Expert

Re: Roku 3 does not recognize San Disk 32GB

It's not a problem with the Roku 3. Roku devices that accept microSD cards don't use more than 2 GB of the card. 32 is a huge waste, if it will even recognize the device. It appears it won't recognize it.

Use the smallest you can find. Roku sells 2 GB cards, but if you can fine one locally, that would be quicker. 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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mby68
Level 7

Re: Roku 3 does not recognize San Disk 32GB

I installed the micro San Disk 8GB and it formatted. However, can't open YouTube, Netflix or Amazon prime video. When I try opening any of them, it tries to load and then I get an error message that says "could not be run because it could not be reinstalled from network. Please check your network connection and try again."

I rebooted my network and Roku. My connection is excellent. I also removed apps and reinstalled before and after rebooting, still the same error message. What am I missing?

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renojim
Community Streaming Expert

Re: Roku 3 does not recognize San Disk 32GB

Can you run them without the microSD card inserted?  That message usually means it can't contact the channel store, so do you get an error when you access Streaming Channels on the Home Screen?

Roku Community Streaming Expert

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mby68
Level 7

Re: Roku 3 does not recognize San Disk 32GB

No. I get the same error. That is why I installed the sd card, because the Roku message I was getting is can't launch the channel/app without sd card. 

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DBDukes
Community Streaming Expert

Re: Roku 3 does not recognize San Disk 32GB

I think you misread the message. It suggested the card to help load time, but a microSD card won’t and can’t increase memory. It only increases local storage, reducing the need to redownload apps to launch.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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mby68
Level 7

Re: Roku 3 does not recognize San Disk 32GB

I understand. Any suggestions would be appreciated as to why when I try to open for example Netflix I get this message:

Can't run channel

'Netflix' could not be run because it could not be reinstalled from network. Please, check your network connection and try again.

I have checked my connection several times and it is excellent.

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renojim
Community Streaming Expert

Re: Roku 3 does not recognize San Disk 32GB

That message generally means that it can't contact the channel store.  Did you reboot your modem/router?  Do you have any problems browsing Streaming Channels?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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mby68
Level 7

Re: Roku 3 does not recognize San Disk 32GB

I rebooted again my modem/router and Roku. Everything works such as Youtube TV, Disney+, Hulu, ESPN, even Pandora and PBS. The ones that aren't loading up are Youtube, Nitflex, Prime video. Still get the message for those last three.

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