Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Raymartin52
Level 7

Roku 3 caption settings

Is there any way to change the timing of closed captions on the Roku 3? On some content, notably from Amazon Prime, the captions are ahead of the content, making it quite off-putting. If I could retard them in some way they would be fine.
Any help would be appreciated.

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Roku Employee
Roku Employee

Re: Roku 3 caption settings

If captions are out-of-sync, that's usually a problem with the channel or the content.  Amazon maintains their own Roku channel, so you'll need to contact their support.
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Raymartin52
Level 7

Re: Roku 3 caption settings

Spoke to Amazon CS. They initially said it must be down to the Roku box, but when I pointed out that the problem also occurred on Amazon Fire tablet, they agreed to escalate it.
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