I have a Roku 2 and the IR remote works to power on unit and to switch to TV viewing, but once I'm watching live TV, I can't change channels. The light on the Roku device just flashes. I tried changing batteries and I also tried rebooting. The only thing I haven't done is a factory reset, and that's because my son set up the device, and he passed away in July and I don't want to lose what he did. Can anyone help?
If you are having issues within a channel, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
A channel's features and functionality are developed and maintained by the channel provider themselves. Any inquiries regarding those features and functionality, we would recommend reaching out to the channel provider as they would be best able to assist you.