Still a problem with the Roku 3. Remote stops working while unformatted Samsung 32GB microSD (yeah, overkill) is inserted in my Roku 3. However, the roku does respond when using the smartphone app as a remote, in order to select 'format'. It took a long time, and even froze during formatting. After about 10 minutes, I finally unplugged the Roku for about 10 seconds. The remote still didn't work after rebooting. However, after I used the app to restart the Roku, the remote finally works again. Hopefully this process works for the Roku 2 as well. Good luck!
I literally just did this exact thing and had this exact problem. Confirmed that selecting 'reboot device' from the system settings menu using the app to control the Roku made the remote start working again. Thanks for the tip!!
JUST BRILLIANT! This not only solved the exact same problem it informed me of the apps existence. I can't tell you how much I appreciate this app for use of verbal commands or simply being able to type in search criteria.
JUST BRILLIANT! Not only did this solve the exact same problem, with Roku 2, but it informed me of the mobile apps existence. I can't tell you how much I appreciate this app for being able to use voice commands or simply being able to use a touch keyboard to type in search criteria.
Thanks for the tip, as the same thing happened to me. I didn’t know about or have the app when my factory remote froze. So I downloaded it but wasn’t sure the app would pair with my Roku while it was frozen. So I popped the SD card out and unplugged the power cord to reboot the system. Pushed the card back in and powered up and after that the Roku remote worked just fine and I didn’t need the app. Although the app is awesome and I’m glad I found it. No more tedious hunting and pecking to enter your email address and password!