Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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FrustratedinFlo
Level 7

Robot voice

Every time I press a function key on my remote an annoying robot voice assistance come over my smart TV explaining what I pressed; and, as I toggle through movie selections, this same annoying female voice describes in detail what the movie is about. How can I deactivate this feature? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Frustrated in Florida

Hi @FrustratedinFlo,

Thanks for the post.

It looks like you may have accidentally enabled "Audio Guide", a mode for sight-impaired viewers. That's why your Roku player sounds like it's been talking to you. You can turn off Audio Guide by pressing the * button on your remote 4 times quickly.

Thanks,

Mary

AvsGunnar
Community Streaming Expert

Re: Robot voice

Regarding the Roku Express, you have probably enabled/toggled the Audio Guide (this is the first voice you are hearing explaining what you pressed/navigation/reading menus etc.)  Press your *button 4 times to enable or disable this feature. https://support.roku.com/article/231584647

Regarding the 2nd voice discussing narration of what is occuring during movie, this is normally an Audio Description feature inherent in some channels.  When you start a movie, press the *button once, and select a different Audio track. (one that does not include Audio descriptions).  Now sometimes, your TV itself may have additional settings regarding Audio Descriptions, or you may have to select Stereo Only under Roku Audio Settings.  Normally, just selecting a different Audio Track will work though.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
Txaggie
Level 7

Turning Off Announcements

When I turn on the TV through the Roku device and when I change channels I get at robot voice that announces what I am watching, what channel it is on, episode info etc.  It sometimes go on for over a minute with the information.  I would like to turn off that service.

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atc98092
Community Streaming Expert

Re: Turning Off Announcements

You likely accidentally activated the Voice Guide. Pressing the * button four times quickly will toggle it on/off. You can also go into the Settings menu and disable it permanently. 

Dan

Roku Community Streaming Expert

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