I got a new one. I disconnected the old one before resetting it, so I thought I could just plugged it in again but not hooked it back up to the tv and push the reset on the back with a pin. The light on the front did blink a couple of times.
If you're trying to factory reset it before giving it away plug in the power and press and hold the reset button for at least 30 seconds. That should do it.