Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
Please be aware that the Roku Express+ does not support an ethernet connection. Can you explain more about the Express+ being a replacement? Did you order a replacement device?
Please send me a private message with the your Roku account email address, order numbers(s) that you may have related to this issue, and any other details you can provide. I'll continue to assist you from there.
Thanks for the notes here. Roku Express models do not offer ethernet connections. If you were using a legacy Roku device and received an upgrade offer, it would've been for a display equivalent (1080P) capable model.
If you're looking for a replacement device with ethernet support, the only model we currently offer with that feature is the 4K HDR capable Roku Ultra. You can check it out here: https://www.roku.com/products/roku-ultra
Thanks again for sharing the feeback, we'll pass it along to the team.
Since the "Replacement" you had me buy to replace a model "that will no longer receive updates" is useless to me (since I do not have or use "WiFi", only ethernet) how about instructions on how to return the "ROKU Express +" doorstop that I now own.