Can you please provide us with more information about the issue you are experiencing: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -what TV brand and model are you using -are you connecting any external devices to your setup (AVR, speakers, etc). if so, what devices? -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information we will be able to investigate further.