Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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LoriKrazy61
Level 7

I tried to add the Redbox channel and it said “Sorry but we were unable to authenticate your device and can’t continue “ why is that??? I don’t understand why?image.jpg

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1PokieShell
Level 7

Re: Redbox

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@LoriKrazy61 wrote:

I tried to add the Redbox channel and it said “Sorry but we were unable to authenticate your device and can’t continue “ why is that??? I don’t understand why?image.jpg



Mine said the same thing today. I just took the app off of my Roku t.v., reinstalled it & signed back into my Redbox account. Now that Redbox offers live t.v. within its app, it might  just need some kind of update. Or you can do like me & just uninstall, then reinstall & sign back in. Hope that helped 🙂 oh & I also first unlinked my device from the Redbox app on my phone. Not sure if that may have helped my issue as well.

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1PokieShell
Level 7

Re: Redbox

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@LoriKrazy61 wrote:

I tried to add the Redbox channel and it said “Sorry but we were unable to authenticate your device and can’t continue “ why is that??? I don’t understand why?image.jpg



Mine said the same thing today. I just took the app off of my Roku t.v., reinstalled it & signed back into my Redbox account. Now that Redbox offers live t.v. within its app, it might  just need some kind of update. Or you can do like me & just uninstall, then reinstall & sign back in. Hope that helped 🙂 oh & I also first unlinked my device from the Redbox app on my phone. Not sure if that may have helped my issue as well.

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LoriKrazy61
Level 7

Re: Redbox

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Thank you, @1PokieShell 

 

okay I never thought of that I’ll try today to see if it works. I appreciate that! Smile 

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Bosslady0752
Level 7

Re: Redbox

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I have the same problem.  It was working before and then all of a sudden I get the same error.  I tried deleting the channel and then re-adding it but it didn't work.  I called Redbox support and they said call Roku support and then hung up.  But there is no way for me to talk to someone from Roku.  This is SO FRUSTRATING!!!

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