Roku Device Features, Settings & Updates

[LoriKrazy61]

I tried to add the Redbox channel and it said “Sorry but we were unable to authenticate your device and can’t continue “ why is that??? I don’t understand why?

[1PokieShell · Accepted solution]

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@LoriKrazy61 wrote:

I tried to add the Redbox channel and it said “Sorry but we were unable to authenticate your device and can’t continue “ why is that??? I don’t understand why?

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Mine said the same thing today. I just took the app off of my Roku t.v., reinstalled it & signed back into my Redbox account. Now that Redbox offers live t.v. within its app, it might  just need some kind of update. Or you can do like me & just uninstall, then reinstall & sign back in. Hope that helped 🙂 oh & I also first unlinked my device from the Redbox app on my phone. Not sure if that may have helped my issue as well.

[LoriKrazy61]

Thank you, @1PokieShell 

okay I never thought of that I’ll try today to see if it works. I appreciate that! Smile 

[Bosslady0752]

I have the same problem.  It was working before and then all of a sudden I get the same error.  I tried deleting the channel and then re-adding it but it didn't work.  I called Redbox support and they said call Roku support and then hung up.  But there is no way for me to talk to someone from Roku.  This is SO FRUSTRATING!!!