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ROKU Media Player TimeOut

I use ROKU Media Player to show a slideshow throughout the day at my store.  When I first purchased it, it would run 24 hours.  Now with updates, it keeps timing out.  I have the Sleep Timer turned off.  Any ideas how to keep it running?

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7 REPLIES 7
makaiguy
Community Streaming Expert

Re: ROKU Media Player TimeOut

Be sure you don't have the Roku  "Bandwidth saver* turned on.  You can turn this feature on and off via Settings > Network > Bandwidth saver.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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VM9
Reel Rookie

Re: ROKU Media Player TimeOut

No, this solution doesn't work.

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RokuDanny-R
Retired Moderator

Re: ROKU Media Player TimeOut

@VM9

Thanks for the post.
Can you please clarify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Beac0n
Reel Rookie

Re: ROKU Media Player TimeOut

Was this question ever resolved.  I have the same issue.  I use the roku media to display office directory is a small office building (one slide for each floor).  I use a thumb drive so I can easily update the entrance directory.  The new Roku TV we just purchased times out after a few hours.  The old TV didn't do that.  Times out after a few hours and goes back to the media selection screen.

 

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renojim
Community Streaming Expert

Re: ROKU Media Player TimeOut

@Beac0n, I don't know if it affect it or not, but make sure you have the "Bandwidth saver" disabled under Settings->Network.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Beac0n
Reel Rookie

Re: ROKU Media Player TimeOut

I failed to mention that I don'teven have the TV connected to the network.  I connected, updated the software, and did a factory resest. Then disconnected the the network. After that it still does the same thing.

 

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RokuCarly
Community Moderator
Community Moderator

Re: ROKU Media Player TimeOut

Warmest welcome here in the Roku Community, @Beac0n!

It is highly appreciated that you've reached out to us for support and we'd be more than happy to be of assistance regarding your concern about the time-out issues you're currently experiencing.

Kindly try to navigate to your Home screen. Scroll up or down to select Settings > System > Power > Auto power-saving and make sure to disable the options available.

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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