Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Psilobite
Level 9

Purchased screensavers all reset to "Buy" every time going into settings

I'm on a Roku Ultra 4660X running software 9.0.0 Build 4083-46 (the latest).

I didn't have purchased screensavers before, only free ones.

Tonight I added six purchased screensavers.

If I go into "Settings" -> "Screensaver" -> "Change Screensaver" and select one of the installed screensavers, I see the text "Buy $X.XX" as the first option, as though I had not purchased the screensaver. If I select the "Buy" option, I get, "Complete purchase / Please confirm your purchase. / $X.XX will be charged to your Roku account. / Purchase / Cancel".

If I select "Purchase," it gives me an "Adding..." box, even though the channel is already added. Then I have the correct options ("Preview screensaver /  Set as screensaver / Change screensaver settings / Remove screensaver").

Now, if I exit, go to "Home" on Roku (press Home button on remote), then go back into "Settings" -> "Screensaver" -> "Change Screensaver", I again see the text "Buy $X.XX" as the first option, as though I had not purchased the screensaver. I have to select the "Buy" option to configure the screensaver again.

When I go to https://my.roku.com/account/purchases, it does not show any additional invoices past the initial purchase for the screensaver. So it does not appear that I am being charged when I click "Buy" on the installed purchased screensaver.

I checked my bank and it does not appear that clicking "Buy" on the installed purchased screensaver causes a charge. But, it's certainly not good for a user / customer to see text that says they have to buy something they already purchased, then see text that says "Complete purchase."

The installed purchased screensaver does work after exiting the configuration and hitting the "Home" button.

I did try doing an update / restart of the Roku. It had no effect on the above issue.

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7 Replies
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DBDukes
Level 11

Re: Purchased screensavers all reset to "Buy" every time going into settings

"Psilobite" wrote:
I'm on a Roku Ultra 4660X running software 9.0.0 Build 4083-46 (the latest).

I didn't have purchased screensavers before, only free ones.

Tonight I added six purchased screensavers.

If I go into "Settings" -> "Screensaver" -> "Change Screensaver" and select one of the installed screensavers, I see the text "Buy $X.XX" as the first option, as though I had not purchased the screensaver. If I select the "Buy" option, I get, "Complete purchase / Please confirm your purchase. / $X.XX will be charged to your Roku account. / Purchase / Cancel".

If I select "Purchase," it gives me an "Adding..." box, even though the channel is already added. Then I have the correct options ("Preview screensaver /  Set as screensaver / Change screensaver settings / Remove screensaver").

Now, if I exit, go to "Home" on Roku (press Home button on remote), then go back into "Settings" -> "Screensaver" -> "Change Screensaver", I again see the text "Buy $X.XX" as the first option, as though I had not purchased the screensaver. I have to select the "Buy" option to configure the screensaver again.

When I go to https://my.roku.com/account/purchases, it does not show any additional invoices past the initial purchase for the screensaver. So it does not appear that I am being charged when I click "Buy" on the installed purchased screensaver.

I checked my bank and it does not appear that clicking "Buy" on the installed purchased screensaver causes a charge. But, it's certainly not good for a user / customer to see text that says they have to buy something they already purchased, then see text that says "Complete purchase."

The installed purchased screensaver does work after exiting the configuration and hitting the "Home" button.

I did try doing an update / restart of the Roku. It had no effect on the above issue.

Confirming issue. For me, this appears to be only impacting recent purchases. Older screensavers, purchased June 2018 and earlier, work as expected. I only have a few, though, so that may not be a fair description of the issue, but is accurate insofar as what I'm seeing.

However, a screensaver purchased tonight ("Aquarium Screensaver" by TheEndless, longtime available but not previously purchased) exhibits the described behavior.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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Re: Purchased screensavers all reset to "Buy" every time going into settings

Question, I have the same thing happening, however, I have been charged and I cannot apply the screensaver. Any suggestions? I've restarted, checked for updates. Going back to the screensaver it asks "Remove?" Yet the is nothing to remove.

Thank you in advance.
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Community Manager
Community Manager

Re: Purchased screensavers all reset to "Buy" every time going into settings

Thanks for the note. A couple questions here: 

- Which screensaver did you purchase? 
- What specific model of Roku device do you own? 
- Did you go to Settings>System>System update>Check now and try running an update? After doing this, does the screensaver appear on your device? 

Keep me posted and we'll continue investigating, if need! 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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digitalpapa
Level 8

Re: Purchased screensavers all reset to "Buy" every time going into settings

Tanner,

I have the same problem as described in the initial post. I purchased there screensavers from developer CTV - MVP with the names Incredible Beach, Merry Christmas, and Winter Landscapes. They got added as channels and appear in my home screen in my TCL Roku TV and can be played like a typical channel. When played they all scroll through the various photos. It can only be stopped by pressing the Home key. No other button press will stop or "wake it up." When I go to select it as the Screensaver in Settings, I get no option to set it as the screensaver. I get the Buy $..., Remove channel, View Screenshots, My rating..., and Give us feedback selections to choose from. Are these screensavers different from the built-in screensavers in function or are they defective? Having to start and stop them manually makes them slideshows, not screensavers.

Thanks,

Leo

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digitalpapa
Level 8

Re: Purchased screensavers all reset to "Buy" every time going into settings

Tanner,

I meant to say "three" instead of "there." I bought three screensavers. Also, my system is up to date. And when I "repurchased" the Merry Christmas screensaver a second time while in the Settings>Screensaver>Browse screensavers screen thinking that the original purchases didn't go through, I saw the original purchases of the three but no additional purchase of Merry Christmas one.

Thanks,

Leo

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digitalpapa
Level 8

Re: Purchased screensavers all reset to "Buy" every time going into settings

Update:

After about a half hour after writing the above, the screensavers became functional. The Buy option disappeared and I was able to set each of the three screensavers in Settings.

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Obscure541
Level 7

Re: Purchased screensavers all reset to "Buy" every time going into settings

THIS is interesting, I have found a similar issue with these 'pay for' screen savers. only when I tried to buy one it couldn't install kept getting an error message, and like you they don't appear under purchase's in my Roku account.

  I was coming in here to post about these screen saver's myself. Did you ever get to the bottom of this? I have come to the conclusion that it is best to avoid these 'pay for' screen saver's, but I'm wondering why they are there at all? My Roku free screen saver's which there are 5, the 'pay for' are 990 same as the 992 random channels which were added to my homepage, if you haven't experienced this your lucky.

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