Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Emanen
Level 7

Programs keep shutting off

TV keeps returning to channel screen while watching programs. Happened first using Pureflix app. Thought it was just Pureflix but then it happened again while using Philo.  No idea how to fix this.

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4 REPLIES 4\
OMGi
Level 7

Re: Programs keep shutting off

I’m having the same issue with Netflix and AirPly 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Programs keep shutting off

Hello @Emanen @OMGi

Thanks for the posts.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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OMGi
Level 7

Re: Programs keep shutting off

Hey Kariza,

have the Hisense Roku tv so everything is already programmed into the tv.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Programs keep shutting off

Thanks for the reply, @OMGi

Can you please provide us the following information for further investigation:

-Roku TV model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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